Notes are recorded everytime you send a standard letter, but you can also add notes yourself, for details of things like telephone conversations, or other infornmation you wish to keep a record of.
You can see there are some notes that have been automatically added after printing some standard letters. To add a note of your own, just click on the "Add a new note to the client record" button.
Just complete the note and click on the save button.
Once saved you can edit, or even delete a note if you wish. Just click on the relevant button.
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